Frequently Asked Questions

About Our Products

What type of wax do you use?

Our candles are thoughtfully crafted with a coconut apricot wax blend and quality fragrance oils for a beautiful scent experience.

How should I care for my candle?

For the best performance, trim the wick to approximately 1/4 inch before each burn. Allow the wax to melt evenly across the surface during the first burn, and never leave a burning candle unattended.

How long should I burn my candle?

For safety and optimal performance, we recommend following the candle-care instructions included with your order and avoiding extended burn times.

How strong are your fragrances?

Fragrance strength can vary depending on the scent, room size, and airflow. Our fragrances are thoughtfully selected to create an inviting scent experience.

Reed Diffusers

How do I use a reed diffuser?

Place the reeds into the fragrance oil and allow them to absorb the fragrance. Flip the reeds periodically to refresh and enhance the scent. Place your diffuser on a stable surface away from direct sunlight, heat, and areas where it may be easily knocked over.

How often should I flip the reeds?

For a stronger scent, flip the reeds periodically as needed. The more frequently you flip the reeds, the faster the fragrance oil may be used.

How long do reed diffusers last?

The lifespan of a reed diffuser can vary depending on the size of the diffuser, room temperature, airflow, and how frequently the reeds are flipped.

Can I use fewer or more reeds?

Yes. Using fewer reeds can create a softer fragrance, while using more reeds can create a stronger scent. Adjust the number of reeds to your preferred fragrance intensity.

What should I do if my reed diffuser spills?

Wipe up any spilled fragrance oil immediately. Avoid contact with finished surfaces, as fragrance oil may damage or stain certain materials.

Orders & Shipping

How long does it take to receive my order?

Orders are processed and shipped according to the shipping information provided at checkout. Processing times may vary depending on order volume and product availability.

How can I check the status of my order?

Once your order has shipped, you will receive tracking information at the email address provided during checkout.

What is your return policy?

Due to the nature of our products, LuScents does not accept returns or exchanges. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and assist you.

What should I do if my order arrives damaged?

Please contact us as soon as possible with your order number and photos of the damaged item and packaging. We will review the issue and assist you with the next steps.

Safety

Can I use your candles and reed diffusers around pets or children?

Always follow the safety instructions provided with each product. Keep candles, reed diffusers, fragrance oils, and reeds out of reach of children and pets.

Where should I place my reed diffuser?

Place your diffuser on a stable, level surface away from direct sunlight, heat sources, flames, and areas where it could be knocked over. Avoid placing it directly on delicate or unprotected surfaces.

Contact Us

How can I contact LuScents?

If you have a question about an order, product, or your LuScents experience, please visit our Contact page and send us a message. We'd be happy to help.