Shipping Policy

At LuScents, we carefully prepare each order so your products arrive safely and ready to enjoy.

Order Processing

Orders are processed after payment has been successfully received.

Processing times may vary depending on order volume, product availability, and whether your order contains made-to-order items.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

Available shipping options and shipping costs are calculated and displayed at checkout based on your order and shipping destination.

Delivery Times

Estimated delivery times are provided at checkout and may vary depending on the shipping method selected, destination, carrier delays, weather, holidays, and other circumstances outside of our control.

Delivery estimates are not guaranteed.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow some time for tracking information to update after your package has been shipped.

Delayed or Lost Packages

LuScents is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect shipping information, or circumstances outside of our control.

If your package appears to be delayed or lost, please contact us with your order number so we can assist you.

Incorrect Shipping Information

Please carefully review your shipping information before completing your order.

LuScents is not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will do our best to assist, but changes cannot be guaranteed once an order has been processed or shipped.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged product and packaging.

We will review the situation and determine the appropriate resolution.

Contact Us

If you have questions about your order or shipping, please contact LuScents through our Contact page.