Return & Refund Policy

At LuScents, we want you to be happy with your purchase. Because our candles and home fragrance products are personal-use fragrance products, all sales are final.

Returns & Exchanges

LuScents does not accept returns or exchanges.

Please carefully review your order before completing your purchase. We are unable to accept returns or exchanges for change of mind, fragrance preference, incorrect selections, or other personal preferences.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and, when applicable, the packaging

We will review the issue and determine the appropriate resolution.

Order Cancellations

Because orders may begin processing shortly after they are placed, cancellation requests cannot be guaranteed. If you need to request a cancellation, please contact LuScents as soon as possible with your order number.

Refunds

Because all sales are final, refunds are not provided for change of mind, fragrance preference, or other personal preferences.

If an order arrives damaged, defective, or incorrect, please contact us so we can review the situation and determine an appropriate resolution.

Contact Us

If you have questions about an order or an issue with your purchase, please contact us through our Contact page and include your order number.